Monday, April 10, 2017
In defense of United Airlines
OK people, before we get started, yes, UA should have raised the compensation until they got enough volunteers. And yes, the cop should have found a less brutal way to get the one pax who wouldn't comply with getting bumped off the plane. That cop should be in big trouble.
Now let's get to it.
Can we talk about the recalcitrant pax? What a jerk! Refuses to comply with an entirely legal request from the flight crew. Holds up the plane and all the other passengers because he is too important to get bumped. Refuses to comply with the cops. Causes hours of delay and screws things up for potentially 100s of people down the line.
He's the villain in this case, not UA.
Again, don't get me wrong. I don't like UA. Don't like flying them. And they should have raised the compensation to clear the market.
But, the noncompliant pax here can only be described as a mega-douche. This incident has no bearing on my decision of whether or not use use UA when I travel. I know I can get bumped, and I'm prepared to live with it. Everyone should know this: you can get bumped even if you are a "VIP".
Plus I already know the cops these days are likely to do any old thing to us citizens, so in no way would I escalate any airline pissing contest to a cop pissing contest.
That guy screwed over hundreds of people I guess because he believed the law didn't apply to him.
He's the opposite of a hero.