We get letters. This from a stalwart reader and commenter, who shall remain anonymous....
Get an email to pick up my new and improved ID for which I was fingerprinted and photographed 6 weeks ago. Email says to go online and schedule a day/place/time to pick it up. Show up at designated gubmint building, go to security, they call the ID office to ask if they should let me in.
ID office says my ID is not ready. I ask why the email says it is in fact ready to be picked up, and the official website let me make an appointment, if it is not actually ready.
They tell me they have no control over what the email says or the on-line system, and I should have remembered that they told me that 6 weeks ago when I went in for the fingerprinting. Therefore it is my fault and maybe it will be ready by next week, but I can't call and check and will only know when I show up to pick it up.
Your tax $ at work.
Now, this person works at an actual government agency, one you have heard of, one that has a budget in the billions. Wow.