...but it's not as hard as cancelling your cable service.
Here is the story.
Here is the recording.
It's disturbing that the corporate mouthpiece for Comcast just blatantly lied when confronted. Clearly the employees are trained to harrass and browbeat customers who try to cancel.
I tried for nearly a month to get a customer service rep at Time-Warner here in NC to talk to me about ways to change the service into a bundle, three years ago. Never could even get anyone to talk to me.
But when I called to cancel, after I gave up and switched to ATT, I was immediately connected to an extremely aggressive and abusive guy who demanded to know what was wrong, and how they could fix it. At least he did back off when I told him I was a consultant, and would be happy to discuss the many ways that Time-Warner sucked. All that was required was a signed contract, $175/hour, 4 hour minimum, payable in advance.
In the meantime, though, cancel my service. That didn't work for the guy above, though. Amazing.
I should have said that I would be willing to talk to him sometime between 8 am and 2 pm, and I couldn't be more specific than that....
Here is the story.
Here is the recording.
It's disturbing that the corporate mouthpiece for Comcast just blatantly lied when confronted. Clearly the employees are trained to harrass and browbeat customers who try to cancel.
I tried for nearly a month to get a customer service rep at Time-Warner here in NC to talk to me about ways to change the service into a bundle, three years ago. Never could even get anyone to talk to me.
But when I called to cancel, after I gave up and switched to ATT, I was immediately connected to an extremely aggressive and abusive guy who demanded to know what was wrong, and how they could fix it. At least he did back off when I told him I was a consultant, and would be happy to discuss the many ways that Time-Warner sucked. All that was required was a signed contract, $175/hour, 4 hour minimum, payable in advance.
In the meantime, though, cancel my service. That didn't work for the guy above, though. Amazing.
I should have said that I would be willing to talk to him sometime between 8 am and 2 pm, and I couldn't be more specific than that....
5 comments:
Thank you for putting that out there, sometimes when I'm talking to a billing department, big customer "service" departments or a telecommunications company I wonder if I'm losing my mind, it seems so over the top impossible that they an behave this way in an ostensibly free market capitalist economy. Appreciate the confirmation that, yes, this sort of thing happens.
Worst customer experiences of my life are TWC, Comcast, and UPS.
Interacting with any of the three is like entering a bizarro world in which they're not a vendor that provides a service at a price, but thieves who don't provide the service, take your money or even more with "fees", and then are indignant when you complain.
Monopoly power at work.
Can we get more competition? Probably not. Then what? Easier class action suits? More regulation, including a streamlined fine system?
I tried for two months to disconnect from Charter last year. Gave up and stopped paying. Worked like a charm.
Post a Comment