Instructions from Your Gubmint
The Bishop reminds me in an email that Robert Heinlein, in "The Moon is a Harsh Mistress," actually describes our friend's ID experience pretty well:
“Do this. Don’t do that. Stay back in line. Where’s tax receipt. Fill out form. Let’s see license. Submit six copies. Exit only. No left turn. No right turn. Queue up and pay fine. Take back and get stamped. Drop dead—but first get permit."